User ID	Lindsay Draffen
Hidden email	lindsay.draffen@studentroost.co.uk
Company / Organisation name	Student Roost
Name of person(s) completing form	Lindsay Draffen & Sophie Howard
1.1 Attach evidence of a mental health support provision implemented within the organisation. (If you are unable to provide links, please email to tick@tickaccreditation.com)	https://www.studentroost.co.uk/wellbeing https://hubofhope.co.uk/?utm_source=print&utm_medium=poster&utm_campaign=studentroostbehinddoor_23 https://company.studentroost.co.uk/behindeverydoor Additional evidence has been emailed to tick@tickaccreditation.com
1.2 Describe how you ensure that the mental health resource or service is available based on need and selected according to evidence that they are suitable for the purpose.	We recognise that effective signposting is not about providing the greatest number of resources, but about connecting residents with the right support at the right time. Our approach is needs-led, evidence-informed, accessible and continuously reviewed to ensure the mental health resources and services are both appropriate and effective. We begin by identifying need. Through reporting, feedback, support interactions, incident trends, engagement data and insight from our property teams, we monitor the issues affecting our student population and identify existing and emerging areas of concern. This enables us to ensure the resources available reflect the experiences and needs of residents, rather than relying on a static list of generic support services. When considering partnering or introducing a new organisation, service, or resource, we undertake a structured review process to assess its suitability. We evaluate based on: – The needs of our resident population – The type and level of support provided – The credibility and reputation of the organisation/service – Whether the service is inclusive and accessible to our diverse resident population – Any evidence, research or proven track record to support its effectiveness – How the service operates and if its appropriate for a student demographic – Any costs or barriers that could prevent a resident from accessing support – Whether the service complements, rather than replaces, professional or emergency intervention when required. As part of this assessment, we consider the services and resources being used or recommended by universities and other organisations supporting young people, alongside established charities and services such as Chasing the Stigma, the Hub of Hope, and the Student Safety App. Before formally recommending or partnering with a service, we directly engage with the provider. These conversations allow us to understand how the service operates, who it’s designed to support, how access and pathways work, and whether the resource aligns with resident needs. A key principle underpinning our approach to signposting is: Signposting is about the right service, not just any service. We reinforce this message through regular training and awareness sessions with our property teams. Our teams are encouraged to understand that good signposting requires some homework. The objective is not simply to direct a resident to a service, but to consider which service is most appropriate for that individual and their circumstances. Team members are encouraged to understand: – Who the organisation supports – What type of support is available – How residents can access the service and support – Whether there are eligibility requirements – Any costs or other barriers – Whether the service is appropriate to the level of concern being presented – What alternative support may be available if that particular service is not suitable. This approach gives teams greater confidence when having wellbeing conversations and ensures residents receive more meaningful, informed signposting. Where concerns indicate a higher level of risk or complexity, our teams understand that signposting alone is not sufficient. In these situations, they follow established, robust internal processes to ensure residents are connected with the appropriate level of emergency and professional support. To support processes and consistency, approved resources are available on our company intranet, The Bird Box. Alongside each signposting service or recommendation, we provide information explaining who the service is for, what support it offers, why it may be appropriate and any factors teams should consider before recommending it. For example, if our reporting identifies an increase in concerns relating to a particular issue, such as eating disorders, we don’t simply add a generic link to the organisations website. Instead, we research specialist organisations, assess the evidence supporting their work, evaluate their suitability for our student population, and provide teams with guidance on how the service should be accessed and used. This means that when a team member signposts a resident, they have an understanding of who they are referring them to and why, rather than simply passing on a URL. Accessibility is also a fundamental part of our assessment process. While a resource may be clinically appropriate, its value is limited if our residents can’t or have difficulty accessing it. We consider factors such as cost, availability, accessibility requirements, inclusivity, geographical restrictions, and ease of access. This is particularly important when considering wellbeing apps and digital resources. As much as possible, we prioritise services that do not require in-app purchases or payment in order to access core support. We recognise the financial pressures that students can experience, which can create barriers to seeking help. We therefore consider not only whether a service is clinically or practically appropriate, but whether it is realistically accessible to the people we are recommending it to. Our responsibility does not end once a resource has been established. We continually review suitability and effectiveness of the services we recommend, using resident and team member feedback, wellbeing reporting, engagement data and sector developments, to enable us to identify which resources continue to meet the needs of our residents and which additional provisions are required for emerging issues. Where trends indicate changing needs, we review existing support and introduce new resources where appropriate. Equally, if a service no longer reflects resident needs, is no longer accessible or no longer the most appropriate option, we review its continued inclusion. This creates a cycle of continuous improvement: Identify need → Research options → Assess evidence and suitability → Consult with provider → Train teams → Signpost appropriately → Monitor impact and feedback → Review and improve. Ultimately, our objective is to ensure every resource we recommend has a clear purpose, is backed by evidence or proven practice, and reflects the real needs of our residents. By combining data-led insight, robust assessment, internal training and ongoing evaluation, we ensure our mental health and wellbeing support provision remains accessible, relevant, effective and responsive to changing resident needs rather than a static list.
1.3 Give examples of how the Mental health provision is monitored, including the impact.	We monitor the effectiveness of our mental health and wellbeing provision through a combination of resident feedback, engagement data, internal reporting, case reviews and external partnership data and insights. This enables us to identify emerging trends, respond to resident needs and experiences, and continually improve the support available. Resident feedback and early intervention Our resident surveys, which are sent to all residents in Spring and Autumn, include specific questions around wellbeing, feeling supported, how much residents feel at home and safe with us, and awareness of available services. We also carry out welcome visits during the arrival period, providing an opportunity for residents to discuss their arrival experience, ask any questions or raise concerns, and ensure they know where to access mental health and wellbeing support. The information gathered through surveys and welcome visits helps us identify issues such as isolation, loneliness, or a lack of awareness of support at an early stage. In response, we work with our property teams across the UK to strengthen resident engagement activities, improve communication, and increase visibility of wellbeing resources available at Student Roost. This proactive approach helps us and the property teams to build connections within our communities throughout our properties, to support residents before concerns escalate. In our most recent resident survey, Spring 2026: 88% of residents agreed or strongly agreed that they feel at home at Student Roost 87% of residents agreed or strongly agreed that the property team are supportive of mental health and care about wellbeing Monitoring internal reporting, trends and higher-level concerns We review wellbeing-related reporting data on a monthly basis to identify patterns, recurring issues, and emerging areas of concern. High-level cases are reviewed weekly to ensure residents receive appropriate support and signposting. Regular monitoring via our reporting tools, Student Life and Origami, has enabled us to identify gaps in provision, respond quickly to resident needs, and tailor the support from our dedicated Resident Wellbeing team by city and by property. For example, where reporting has identified there is an increased search for anxiety support in a specific city we operate in, we have increased the wellbeing support via events for residents (therapy dogs, zen and mindfulness sessions), additional training for team members, and reviewing our resources to ensure we have the most relevant providers and organisations we can signpost residents to for additional support. Where suitable, we develop a support or care plan with property team members and residents to ensure the correct resources are available to them, as well as reviewing relevant training, policies, internal guidance and external best practice to strengthen our response. This ensures that our approach continues to develop in response to the needs we are seeing among our residents. Using data to drive action The data we collect is not only used for reporting purposes. It’s also used to inform tangible improvements to our wellbeing offering, helping us determine where action is needed and what that action should look like. For example, where data indicates increased isolation within a property, we work with the property team to increase awareness of social events and engagement opportunities for residents to connect with each other. Where we identify more complex or higher-level concerns, we can ensure residents are connected with appropriate internal or external support. By regularly reviewing this data, we can also identify training needs within our teams, strengthen policies and processes, and develop new partnerships where additional support is required, creating a cycle of monitor, action, evaluate and improve. External partnerships and specialist support We also use data from our external partnerships, to better understand how residents engage with the support services and specialist support available to them. Our partnerships with organisations and charities include Chasing the Stigma, Student Safety App, EmilyTest and The Zen Project. We receive termly statistics from Chasing the Stigma, a national mental health charity which created the Hub of Hope, the UKs largest directory of community mental health services. The Hub of Hope is accessible to every Student Roost resident via a QR code on the back of their bedroom door. While the service remains anonymous and we do not receive residents’ names, the data provides useful insight into when support is being accessed, the types of support or topics being searched for, and broader demographic or geographical information where this is provided. This allows us to understand patterns in how and when residents are seeking support. For example, if the data indicates increased engagement around a particular issue or identifies geographical areas where there may be a greater need, we can work with the relevant teams to consider whether additional awareness, signposting or support is required. Measuring impact The impact of our mental health and wellbeing provision for over 22,000 residents each year is considered through several indicators, including: – Residents reporting that they feel supported and aware of available support and services – Increased levels of resident engagement with wellbeing initiatives and events – Earlier identification of residents requiring support through welcome visits, resident engagement surveys, and routine communication – Trends in reported mental health and wellbeing concerns being addressed before they escalate – Resident engagement with external support and signposting services, such as the Hub of Hope and Student Safety App – Improvements to policies, training, and partnerships informed by monitoring data – Positive feedback from residents and teams following interventions or support By combining resident feedback, operational data and external partnership insights, we are able to monitor not only how our mental health and wellbeing provisions are being used, but most importantly how they are making a difference to students across the UK.
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